Refund Policy

1Why We Have a No-Refund Policy

Our services involve significant intellectual effort, time, and proprietary expertise invested before, during, and at the point of delivery. Unlike physical products, digital deliverables and consulting outputs cannot be "returned." Once a research report, statistical analysis, or digital marketing strategy is delivered, that value has been transferred and cannot be undone.

This policy applies across all Eduxellence services including, but not limited to:

• Research assistance and academic consulting deliverables
• Statistical analysis reports (via stats.eduxellence.org)
• School Results Portal subscriptions (results.eduxellence.org)
• Digital marketing campaigns and content writing packages
• Sales and lead generation services
• Analytics consulting engagements

2Before You Pay — How We Protect You

We take every step to ensure you are fully informed before making a payment. Our process is designed to eliminate misunderstandings and set clear expectations:

• Scope confirmation first: We never begin work without your written confirmation of project scope, timeline, and deliverables via WhatsApp or email.
• Questions encouraged: We actively encourage you to ask all questions before confirming — our team responds within 24 hours.
• Deposit model: For projects above $200, only a 50% deposit is required upfront. The balance is paid upon delivery, giving you a checkpoint to confirm quality before full payment.
• Sample work: For new clients, we may provide sample outputs or outlines upon request before you commit.

3Revisions in Lieu of Refunds

While we do not offer refunds, we stand firmly behind the quality of our work. If a deliverable materially fails to meet the agreed scope, we will provide revision(s) at no additional charge:

• Standard packages: 1 revision round included.
• Premium packages: 2 revision rounds included.
• Elite/custom engagements: Revisions as agreed in writing at project start.

Revision requests must be submitted within 7 days of delivery and must be based on the originally agreed scope — not a change in requirements after delivery.

4Exceptional Circumstances

We understand that rare situations arise. At our sole discretion, we may consider a partial credit (not a cash refund) in the following exceptional cases:

• We are unable to complete the agreed work due to circumstances on our end (e.g. prolonged illness, technical failure).
• Work has not yet commenced and you request cancellation within 24 hours of payment.
• A demonstrable technical error caused a platform subscription to be charged twice.

Credits are applied to future Eduxellence services only and are valid for 12 months. To raise an exceptional circumstances request, email j.sylvester@eduxellence.org within 48 hours of the issue arising.

5Payment Processor Disputes

If you initiate a chargeback or payment dispute with Payoneer, Raenest, Paddle, Stripe, or your bank without first contacting us to resolve the issue, we reserve the right to:

• Provide full transaction evidence and service documentation to the payment processor.
• Suspend your access to any Eduxellence platform pending resolution.
• Decline future service requests from that account.

We strongly encourage you to contact us directly before raising any dispute — almost all issues can be resolved quickly and amicably.

6School Results Portal — Subscriptions

Subscriptions to the School Results Portal (results.eduxellence.org) are non-refundable once activated. However:

• You may cancel your subscription at any time to prevent future renewals.
• Cancellation takes effect at the end of the current billing period — you retain access until then.
• Data export is available at any time before cancellation takes effect.

7Governing Policy

This Refund Policy is governed by the laws of the Federal Republic of Nigeria and forms part of our Terms of Service. By making a payment to Eduxellence Solutions Bright Horizon, you acknowledge that you have read and agreed to this policy.

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revised policy.